Overview
Bitpanda is a European investment platform for buying and selling cryptocurrencies, precious metals, ETFs, and more. To use its features you must sign in with an email address and password, and — for best security — enable two-factor authentication (2FA). This page explains the login flow and how to resolve issues that may prevent access.
How to sign in (step-by-step)
- Open the Bitpanda website or the official mobile app.
- Click or tap Login at the top right.
- Enter the email address you registered with and your password.
- If prompted, complete the two-factor authentication challenge (TOTP with an authenticator app or SMS when available).
- Once authenticated, you’ll land on your portfolio or dashboard.
Tip: Use a strong, unique password and a password manager to avoid reuse and phishing risks.
Common login problems & fixes
- Forgot password: Use the "Forgot password" link on the login page to request a reset email. Follow the link promptly — reset links usually expire.
- Wrong email or password: Carefully check for typos and ensure Caps Lock is off. Try copying the email from your account settings or previous welcome emails.
- 2FA issues: If your authenticator app codes don’t work, check the device clock is set to automatic time; time drift often causes code mismatches.
- Account locked or temporarily blocked: Repeated failed attempts can trigger a temporary lock. Wait the cooldown period and then try the standard recovery steps.
- Browser or app problems: Clear cache, update the app, or try an incognito/private window. Disable VPNs or privacy extensions that may interfere with login.
Account recovery & 2FA reset
If you’ve lost access to your 2FA device, Bitpanda’s support process typically requires identity verification before they reset two-factor authentication. Prepare government ID and any requested account details (e.g., registration email, recent transaction references) to speed up the process.
If you keep backup recovery codes from when you enabled 2FA, use them. Store backup codes in a secure password manager or offline vault.
Security best practices
- Enable 2FA using an authenticator app (Google Authenticator, Authy, etc.) rather than SMS where possible.
- Use a unique, complex password and a reliable password manager.
- Never share verification codes or recovery keys. Beware of unsolicited messages claiming to be support.
- Enable login alerts and monitor recent activity in your Bitpanda account settings.
When to contact support
Contact Bitpanda support if you cannot recover access via the usual password reset and 2FA recovery options, or if you suspect unauthorized access. Be ready to provide identity verification and a clear description of the issue.